Paradise Beach Vacations

Living The Dream

Why American Airlines Just Paid Me $300 to Give Up My First Class Seat

Nobody likes an early wake-up call from some random 1-800 number, but I’m sure glad I picked up the phone on Wednesday morning.

Just the day before, I flew from New York to Atlanta to join members of the TPG team for our first-ever Atlanta reader event. It was a resounding success, with more than 200 readers in attendance and TPG himself hosting a live podcast with Delta’s COO, Gil West.

After a late night, I crashed when I got back to the Renaissance Concourse Atlanta Airport hotel (pro tip: ask for a runway-view room), hoping to catch some shut-eye in advance of my late-morning flight back to New York. When I was woken up by the phone call, I hesitated to answer at first. Good thing I did, because it was American Airlines calling.

I’d been warned about the possibility of weather delays, so I thought the phone call might be informing me of a delay or cancellation. Nope.

Instead the agent proceeded to explain that there had been a last-minute equipment swap. I was originally scheduled to fly on an Embraer 175 with 12 first-class seats. The new plane, a smaller Embraer 170, only had nine first-class seats. Since first class had been fully booked on the E175, American now had 12 first-class passengers with only nine first-class seats.

Photo By Ken Iwelumo / Wikipedia
An Embraer 175 (Photo by Ken Iwelumo/Wikipedia)

This is where things got interesting. As an AAdvantage Platinum member (thanks to a targeted status challenge), I’d been upgraded to first class once the 48-hour upgrade window opened. I was prepared for the agent to apologize for the inconvenience and explain that I’d be involuntarily downgraded back to economy due to the equipment swap.

(Photo by Javier Rodriguez / The Points Guy)
First-class seat on an American Airlines Embraer jet (Photo by Javier Rodriguez/The Points Guy)

Instead, she explained that she was in the midst of calling all 12 first-class passengers on my flight and asking if they’d be willing to accept a downgrade to economy in exchange for a $300 AA travel voucher. I was hesitant to accept, so I asked her a few questions.

  • Would they be willing to increase the voucher amount?
  • Could I reroute my flight to keep my first-class upgrade?
  • What happened if someone no-showed on my original flight and they didn’t need the downgrade?
  • When would I get the travel voucher?

At this point, I was one of the first passengers the agent had called, so American wasn’t willing to increase the voucher amount. She did, however, offer to reroute me on other flights with first-class space, but none of the alternatives fit my schedule. If I accepted the offer, the agent promised that I’d be first to be re-upgraded should a seat open up for the two-hour flight. And finally, she swore that if I’d accept her offer, I’d receive the voucher before I hung up.

By now, I’d made up my mind. Getting paid $150 an hour to sit in economy was a no-brainer to me. I thanked the agent for calling and accepted her offer.

Within minutes, I had the voucher waiting in my inbox as promised. I tried going back to bed, but that wasn’t happening. So I headed to the airport to scope out the situation at the gate.

When I arrived at the gate, I asked the friendly agent why I didn’t see my name on the upgrade list. After all, the phone agent confirmed that I’d be placed back on it. To my surprise, the gate agent explained that I’d been placed on the DSR — desired revenue (first-class seat) — list, which is reserved for passengers who are standing by for first-class revenue space and processed before the upgrade list. Although there weren’t any last-minute cancellations or no-shows, I was happy to learn that the phone agent was good to her word.

(Photo by Javier Rodriguez / The Points Guy)
Economy class on an American Airlines Embraer jet (Photo by Javier Rodriguez/The Points Guy)

In the end, I was assigned the bulkhead aisle, seat 4C, which ended up having much more legroom than any of the first-class seats. Before I knew it, I was dozing off and catching up on missed sleep, all while feeling $300 richer.

After the flight, I reached out to American to understand whether this treatment was standard protocol. Indeed, the airline confirmed that preemptively calling customers when a flight is oversold is normal procedure. Some customers may also receive an email or text offering a voucher in exchange for taking a less crowded flight. And sometimes American will even waive the same-day flight change fee when flights are at capacity.

Now you must be thinking to yourself: “Why haven’t I ever gotten a similar offer?” Well, equipment swaps that result in a change in the number of seats are rare.

But they do happen, so make sure you’ve updated your contact information in all of your bookings (especially when booking travel with partner airlines). Arrive at the gate early in case they wait to make offers before boarding. And finally, be prepared. Think about the questions you’ll ask when you’re presented with a similar downgrade offer. And make sure you’re placed on the DSR list, because you may just end up re-upgraded and a few hundred dollars richer.

Featured photo by Robert Alexander/Getty Images

Non-stop from London, UK to Orlando, Florida for only £272 roundtrip

Non-stop flights from London, UK to Orlando, Florida for only £272 roundtrip with Virgin Atlantic.


London, UK


Orlando, USA


London, UK


Availability from November 2019 to March 2020 (excluding Christmas/New Year)

Example dates: <a href="javascript:void(0);" data-toggle="tooltip" data-html="true" data-placement="right" class="example-dates-tooltip" title="Our example dates are exactly that…examples.
You can play around with the dates to suit your plans.”>jQuery(document).ready(function(){ jQuery(‘[data-toggle=”tooltip”]’).tooltip(); jQuery(document).on(“touchstart”,function(evt){var st1=”hide”; if(“class”)==”glyphicon glyphicon-question-sign”){st1=”show”;} setTimeout(function(){jQuery(“.example-dates-tooltip”).tooltip(st1);},100);}); });.example-dates-tooltip + .tooltip > .tooltip-inner {background-color: #FFFFB5;color:black;padding:8px;text-align:left;max-width:320px;}
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and more…




Virgin Atlantic




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If you are viewing this deal at a later date, the price and availability may no longer be as advertised.

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United – $508: Los Angeles – Osaka, Japan. Roundtrip, including all Taxes

United – $508: Los Angeles – Osaka, Japan. Roundtrip, including all Taxes

A good sale to Osaka. There will also be options that are a few dollars cheaper but require a transfer between Tokyo – Haneda [HND] and Tokyo – Narita [NRT] airport. We would advise you to spend the extra $8 and have the transfer within the same airport as detailed below. Sample Travel Date: October […]

The Beautiful Marble Caves of Southern Chile

Have frequent flier miles burning a hole in your pocket and need new ideas for where to go? Check out our weekly Have Miles Will Travel column for strange, wonderful and unique destinations around the world. 

On this week’s edition of Have Miles Will Travel, we’re heading very near to the ends of the earth to find the breathtakingly beautiful Marble caves of Chile. They’re one of the least-known wonders of Patagonia because they’re famously hard to get to (but famously worth the effort).

Source: Shutterstock

Where Can I Find It?

These magical caves are found near the tiny village of Puerto Río Tranquilo in southern Chile.

The nearest airport is Balmaceda Airport. Your best bet to get there from the United States is LATAM airlines. There are local buses that leave from bus Terminal Coyhaique that leave Balmaceda airport twice per day and take you to Tranquilo. You can also rent a car and drive.

But, if you’re up for the adventure, travelers overwhelmingly recommend biking the Carretera Austral, a partially paved and gravel road that takes you along beautiful lakes, mountains and villages in the area.

The caves themselves are in the middle of the General Carrera lake. The best way to get an up-close view of them is by boat. You can kayak which takes about half a day. Or, you can hire a local guide which will take you there by speedboat and show you all the best caves and where to catch the light just right.

The price for a boat tour should be around $15 USD (10,000 CLP) for a 2-hour tour and around $40 USD (30,000 CLP) to rent a kayak for 3 to 4 hours. When you get to Puerto Río Tranquilo you’ll see several travel agencies around town. Pop into several to see who will give you the best trip at the best price.

Source: Shutterstock


Does It Really Look Like It Does in the Photos?

The internet can be a hive of scum and villainy that will lure you halfway around the world with a beautiful photo of a faraway place only to have you get there and find out that the image has been edited or Photoshopped or fabricated with a mirror.

But, from what we can tell, this place does look just as beautiful as it’s photographed. Says one Redditor:

“This place is as incredible as it looks. Even on a mostly cloudy day, which is how I experienced it, the erosion is breathtaking.

Pro-tip, if you’re physically able, kayaking lets you get as close (or even closer) as its pictured here. Taking a boat tour is less immersive.”

However, someone else pointed out that the brilliance of the colors in your photo depend heavily on the time of day that you’re there. And, we just want to say, that while the water does look delightfully swimmable, it isn’t really. The water in this area of the world is pretty cold.


When Should I Go?

The best time to visit The Marble Caves in Chile is from December to March. They look beautiful all year long but the road to the caves is often closed in winter due to inclement weather. And because it can take so long to get to these caves, we highly recommend making a trip to the Marble Caves of Chile a side trip. Need recommendations? Head to the South America FlyerTalk forums on Chile to see where people have been and ask questions about VAT refunds, why they fumigated your luggage, or any other questions you can think of!


Struggling Malaysia Airlines Receives New Capital Injection

State-owned Malaysia Airlines has received RM300 million ($71 million) of funding from the government. Earlier this year, the government already pumped RM500 million ($119 million) into the airline. In 2014, both the MH370 and MH17

3 Links I Love: Mesa’s Funk, United’s Meh Expansion, The Black Box Inventor

I’m back, and that means so is the weekly 3 Links post. This does bring up a question… did you miss it while I was traveling? Or should I just drop this entirely? Feel free to leave a comment and let me know your thoughts.

This week’s featured link:

Airline faces criminal charges for violating Long Beach Airport’s noise ordinanceLong Beach Press-Telegram
Mesa has been absolutely pummeled lately. First it failed to meet operational requirements under its American contract and American removed two more aircraft from the deal. Mesa also says it won’t meet its goals this quarter so further action is possible. At the same time, it hasn’t renewed its expiring deals with United either. And now, it gets sued by the city of Long Beach for noise ordinance violations. Good times.

Image of the Week: I took a lot of pictures I love when I was in Hawai’i, but this is one of my favorites. I took this in the early morning light just after I landed in Hilo on this very 717. That is the mighty Maunakea looming behind.

Two for the road:

United Airlines Announces 12 New and Expanded International Destinations from Chicago, Denver, New York/Newark and San FranciscoUnited Hub
United really teased this announcement of new international routes as being something huge. It even had an embargoed conference call for the media (though I skipped that). So you can understand why I was a little underwhelmed by this. Other than new frequencies and making seasonal service year-round, it’s going to start flying from Newark to Palermo, Nice, and Curacao. That’s not to say this is a bad move by United. It’s just not particularly exciting.

This little-known inventor has probably saved your life – BBC
More than one person sent me this excellent article on the history of the blackbox. (Thanks Virginia and Brendon.) It’s well worth the read.

Up to 120,000 Qantas Points and reduced first-year annual card fee with the NAB Qantas Rewards Signature Card

NAB are offering up to 120,000 Qantas Points and a reduced first-year annual card fee of $295 for new applicants of the NAB Qantas Rewards Signature Card.

The card also offers 0% p.a. interest on balance transfers for six months, and the highest earn rate amongst the trio of NAB Qantas Frequent Flyer-linked credit cards.

The signup bonus is split into two parts, with the first 90,000 Qantas Points to be received after spending $3,000 or more in the first 60 days from approval and an additional 30,000 Qantas Points after the annual fee for the second year is billed on your account.

Other cards in NAB’s Qantas Rewards card range are the Qantas Rewards Premium and Qantas Rewards Classic.

Emirates A380 First Class
Use the bonus Qantas Points to fly Trans-Tasman on Emirates A380 First Class

How you could use the bonus points from this card

All redemption figures above exclude any accompanying taxes, fees and charges. Points redemption price data is provided by a third-party. For an exact total redemption cost, please consult with the airline directly.

Digging into the details of the NAB Qantas Rewards Signature Card

The NAB Qantas card range is split into Signature, Premium and a standard Classic, with annual fees of $395, $250 and $95 respectively.

The NAB Qantas Signature Card is focused on maximising your points earn from Visa spend. An additional bonus Qantas Point is earned per dollar spent on Qantas products and services, such as flights and Qantas Club membership.

Card NAB Qantas Rewards Signature Card
Loyalty Program Qantas Frequent Flyer
Points earned from spend 1 Qantas Point per $ up to $5,000 then 0.5 Qantas Point per $ thereafter
Points earned with Qantas 2 Qantas point per $ spent
Points Cap $20,000 per statement period
Earns points at ATO No
Insurance included Seven complimentary insurances including overseas travel insurance and purchase protection (PDS)
Overseas transaction fee 3% of the converted amount
Minimum Credit Limit $15,000
Annual fee $395

This card earns 1 Qantas Point per $ up to $5,000 spent per statement period, and 0.5 Qantas Point per $ from $5,001 to $20,000.

The points cap is quite low given the annual fee but may work for those in the hunt for a high Qantas Points earn rate.


You will get access to a range of insurances with the Signature Card, which are included below.

  • Overseas Travel Insurance
  • Transport Accident Insurance
  • Interstate Flight Insurance
  • Domestic Hotel Burglary Insurance
  • Purchase Protection Insurance
  • Extended Warranty Insurance
  • Price Protection Insurance

Full PDS for the above insurance can be found here.

This guide references some of the benefits of insurance policies provided with this card.

You should read the PDS and obtain independent professional advice before obtaining this product.

NAB Apple Pay & Google Pay support

NAB cards support Apple Pay & Google Pay, meaning you can use their cards on your smartphone for easier payments. Find out more in our guides for each of the compatible services.

Summing up

The NAB Qantas Rewards Signature Card is the highest Qantas Point-earning card in NAB’s lineup and will be attractive to those looking to earn Qantas points, especially with the current bonus offer.

Note that this is one of many Qantas earning cards in the market, and it always pays to shop around to make sure that you are getting a bundle of bonus points, earn rates, card features/benefits and annual fees that work for your circumstances.

A flight attendant’s view of passengers from 35,000 feet

Not unlike the upbraids that restaurant servers suffer through when their patrons’ food arrives cold or overcooked, the beleaguered flight attendant must bear the brunt of frustrated, uncomfortable, and hungry passengers — even though it’s not their fault.

But how did we go from this happy helpful portrait…

happy flight attendant

To scenes like this, depicting angry conflicts between passengers and flight attendants?

unruly passengers

We called Heather Poole, a long-time flight attendant and author of the best-selling book, Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet, to get a flight attendant’s perspective on the changing culture and etiquette of air travel and what passengers can do to make things better in the air.

LISTEN to our podcast with Heather Poole, author of Cruising Attitude.

ExpertFlyer:  We wanted to understand the attitudes and perceptions of flight crews to see what you’re thinking about us passengers and maybe how we can behave better so that everybody is happy when they’re flying.

Heather:  Let me just start by saying that we love 99% of passengers. There’s just those one or two incidents, and those problems just seem to be huge issues because you’re confined to a tube for hours.

EF:  What are some of the most unexpected or inappropriate things a passenger has done on a flight?

Heather:  Well, I would say at this point in my life, it would be when somebody pinches my butt and then after scolding them to return to their seat, they comply only to come back and do it again. That’s a little bit of a shocker. But early on in my career, I’ve had passengers steal my blazer or my breakfast. I’d leave out a McDonald’s sandwich on the galley counter, and then someone would take my egg McMuffin! But the strangest thing for me is when people ask to borrow my dental floss. What other job, where else in the world, would you go and ask an employee if you could borrow their dental floss? I think it’s amazing that passengers feel so comfortable that they would ask to borrow something from my toiletry bag.

EF:  Do you think that over the years there’s been a change in terms of the training that you’ve had to mitigate conflicts with passengers, because it seems like there’s so much more volatility with passengers today?

Heather:  Yes. Oh my goodness, yes. First of all, in the airline industry things change very quickly. My job, from one year to the next is a completely different job. When a flight attendant who hasn’t flown in 10 years does an interview and talks about flying, it bothers me because it’s like, “You have no idea what I’m dealing with. It’s nothing like your experience. So don’t compare how nice you were 20 years ago to how rude flight attendants are today because it’s a completely different environment. Did you have to learn martial arts to handle unruly passengers or more insidious threats when you were flying or were you learning how to serve caviar in first class?” It’s a totally different job now.

When you are initially hired, flight attendants get seven to eight weeks of training at a major carrier and then every year we go back for recurrent training, and that’s a couple of days. As part of the recurrent training, policy and procedures may be changed, particularly if there was an incident. So, if there was an accident or passenger conflict that was covered by the media, we would cover that in our training. Corporate will make videos of the crew who was involved and the crew will talk about how it happened, how it went down and their feelings about it. And then you hear it from every perspective on the plane. It’s very interesting because it’s a completely different story from a different angle or a different cabin.

Then they’ll talk about what didn’t work, like what part of our training doesn’t work, and then the airline will actually change the procedures, whether it be a medical procedure or evacuation procedure. And a really good example of how things have changed would be our evacuation procedures because we learn commands that have to be memorized verbatim. Over the years, it’s just become very, very simple. Every other line is, “Leave everything.” So it’s, “Unfasten your seatbelt. Leave everything.”

When my son was about five years old, he’d come to my room and heard me rehearsing and he says, “Why are you saying leave everything all the time?” I said, “Why? Nobody listens. So we say leave everything every two seconds.”

EF: Do you remember the Aeroflot incident several months ago? There were tons of pictures in the media of the passengers that were able to thankfully escape from the burning plane and they had luggage in tow! It made you think, “Well, hmm, why did they make that decision?” And had they left the luggage would more people have been saved?

Heather:  Many travelers have blinders on, and don’t realize that if they grab their bag what the consequences could be. There are 160 other people who are thinking the exact same thing and they all do it. When they create evacuation drills or they have an airplane, a new plane, they have to prove to the FAA that they can evacuate the people within a certain amount of seconds. When they do those planned evacuations, is everybody grabbing their bags? Probably not. And that slows people down and people don’t understand it’s not just them, it’s every single person who thinks that their Louis Vuitton carry-on is more important than anyone else. It’s frustrating and dangerous.

EF:  Let’s say there’s a passenger that raises suspicious for some reason or other. How do you confirm your suspicion without causing alarm or danger to passengers? What do you do when you think somebody’s up to something?

Heather:  Well, I mentioned that we have those incidents. We talk about those issues and what’s going on. One of the more interesting ones with Richard Reid. Remember him, the shoe bomber?

EF:       Yes.

Heather:  And I remember everybody in that video, every flight attendant in that video said, “I got this really weird feeling about him,” but nobody said anything to anyone else because you just think, “It’s just me.” So now when I have a passenger that’s giving me a really weird vibe, I purposely make a point to ask all my crew members, “What do you think about that guy? Are you getting a weird feeling?” And if everybody says they’re getting a weird feeling, we pay attention and we have things to do. But if everyone’s agrees that everything is fine, I might drop my guard a little bit, maybe.

But if I’m feeling it very strongly, there’s a lot of things we can do and one of them is to engage the passenger. We just have a conversation, and you can learn a lot about a person. So if they come on board, maybe they just got into a fight with their loved one and they are holding a lot of tension inside, or maybe they’re scared to death to fly and I’m reading the signals wrong or maybe somebody died. And there’ve been times when I’ve talked to somebody and I still get a really crazy vibe, but engaging in conversation is the number one thing because you then can feel it out better and more clearly.

EF:  Do you ever speak to the sky marshal?

Heather:  We have to know who they are and where they are in case something were to happen and then they were to pop up, we need to know whose team everybody’s on and where they’re sitting and what’s going on. But we don’t call them out and we try to help them blend in.

EF:  If you were really concerned, would you have a word with the sky marshal to intervene?

Heather:  Yeah, I would, and I have, but their job is really just to protect the cockpit and that’s it. They’re not going to just pop up. Even if there’s a fight, they’re probably not going to pop up and say anything because they have one job.

EF: So what do you wish air travelers had a better understanding of before they fly?

Heather:  A couple of things: I can’t go poof and make bag space appear and it’s not a personal attack against anyone when their bags don’t fit. I wish people took a little more care of themselves, took a little more responsibility, and I know people get angry. I also suggest bringing water. Buy the water when you get through security. I always buy water whether I’m working or not because diversions happen, delays happen, and the plane runs out of water and you have nothing.

I pack like I’m camping. I have snacks that don’t expire just in case, because I’ve actually been on a flight where we were delayed five hours and then with weather and a diversion, I’m crawling on my hands and knees in a cart looking for a nut for myself because I’m so hungry.

Flights are double catered, which means there is twice the amount of food on board because the flight attendants host two flights in a row and it saves money to load it all one time. So, all this stuff is crammed in there, but it’s not all ours to use. And there are a lot of carts we can’t touch. We only have a tiny bit of stuff. And then gosh, when something goes wrong and we don’t have any food and people get hungry and thirsty, it makes a huge difference to take care of yourself and to arrive early, because when one thing goes wrong, it all goes wrong. And then by the time you get on the plane, you’ve already had the worst flight of your life.

EF:  Are there any tips or tricks or ways of getting a better seat, anything like that based on your vast experience flying that maybe someone else could take advantage of?

Heather:  Be nice. I know it sounds so simple, but people are so wound up and angry that when somebody comes on board smiling and says hello and actually looks at me at the same time, I’m almost thrown off. And I find myself drawn to them. I just want to give them everything because it’s just so rare for somebody to make eye contact and speak to you at the same time. That pleasant person is like this diamond that just sparkles and I think, “Here, take some water, take some more pretzels.” If I have it, I’ll give it to them.

If I see a passage help another traveler with a bag, I think, “Oh, he’s amazing. I wish I had somebody to fix him up with,” because I rarely see that anymore.

To learn more about Heather Poole and her experiences and escapades at 35,000 feet, visit her site where you can also check out her book, Cruising Attitude.

Hawaii Hotel Data Collection Aug 22nd 2019

We get a lot of requests of people asking about Hotels. Typically, these questions come in the form in "Hey, I am going to XXX, what is the BEST hotel?" One of the problem with these questions is that the person that is asking for the information usually don't define what Best is, nor do they define what they value.

Rather than tackling these posts individually, I want to try and put together a repository of Hotels information, ideally for each general destination. This way, folks who have been to the place can list out what they liked or dislike about various properties at the destination.

To start with, let's try creating a thread for hotels in Hawaii that one can redeem as an award. We will write these in a fixed format so people can see similar information about each property. The more detail you provide, the easier for people to know why you liked or disliked about a property. Note, Top level comments should be listing for a Hotel. Questions about properties and so forth should be replies to the hotel listing.


  • Island: (Oahu, Maui,…)
  • Region: (North Shore, Waikiki, etc)
  • Hotel Name:
  • Cost in Points: 15,000 Hyatt, 60,000 Marriott, etc
  • Resort Fee: $XX
  • Ideal for: (Golfing, Hiking, Honeymoon, etc)
  • Pros: (Private Beach, 5* restaurants, Night Life, etc)
  • Cons: (Old rooms, small pool, too far from the beach, etc)

If this goes well, we can pool the collective knowledge for other places, such as Puerto Rico, or Caribbean, or Thailand.

submitted by /u/LumpyLump76
[link] [comments]

WestJet to fly to Roatán, Honduras

WestJet today announced it will be adding Roatán, Honduras to its Caribbean destinations with its new non-stop seasonal service from Toronto starting December 15.

WestJet today announced it will be adding Roatán, Honduras to its Caribbean destinations with its new non-stop seasonal service from Toronto starting December 15. (CNW Group/WESTJET, an Alberta Partnership)

“With the addition of the snorkelling paradise of Roatán to our network, WestJet guests now have convenient access to 14 Caribbean destinations non-stop from Toronto this winter,” said Arved von zur Muehlen, WestJet Chief Commercial Officer. “Roatán is home to miles of coastline featuring barrier reefs, white sand beaches and turquoise waters and is a bucket list getaway that we can’t wait for our guests to explore starting this December.”

The new service will be operated on WestJet’s Boeing 737 aircraft featuring the airline’s Premium and Economy cabins. Flights are timed to optimize connectivity to WestJet’s Toronto hub and provide for WestJet Rewards accumulation and redemption along with additional benefits for WestJet Rewards top tier members.

Details of WestJet’s service between Toronto and Roatán:







Once weekly

9:30 a.m.

1:11 p.m.

December 15,


Once weekly

2:10 p.m.

7:27 p.m.

December 15,

*Subject to government approval


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